Managing Abrasive Workplace Behavior
MILE Webinar Management System MILE Webinar Management System
Date:
Tuesday, August 15th, 2017
Time:
3:00 PM KSA / 12:00 PM GMT
Speaker:
Laura Crawshaw, Ph.D., BCC

Description Profile You Will Learn

It can't go on - something has to change. You've gotten multiple complaints from employees describing how difficult it is to work with this individual. You've realized it's not just a simple personality conflict - it's a chronic pattern of abrasive behavior shown toward others, be they subordinates, peers and/or superiors.

You've tried talking to the individual, to no avail. You encounter denial: "I'm not abrasive!" or justification of the behavior "I'm very direct!" The abrasive employee may even have acknowledged their destructive style and promised to change their ways, but after a brief period of improvement, the old behaviors return. You value this person's expertise, but their technical performance is now being overshadowed by their disruptive interpersonal conduct. You feel helpless - and you wonder if the situation is hopeless.

It's one of the toughest tasks managers face.Managing abrasive employee behavior is no easy task, and doing it poorly, or failing to do it altogether can have disastrous consequences for your organization, your team, and you. You know what you should do: (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it, and what can you do to handle unacceptable employee behavior calmly, confidently, and expertly?

Accurately differentiate between acceptable conflict and unacceptable behavior.

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