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Building a Legacy of Service | Joseph A. Michelli | Lead Consultant & Chief Executive The Michelli Experience

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Building a Legacy of Service | Joseph A. Michelli | Lead Consultant & Chief Executive The Michelli Experience
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2.31 MB
Date:
16 June 2013
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Building a Legacy of Service | Joseph A. Michelli | Lead Consultant & Chief Executive The Michelli Experience

From Dr. Joseph Michelli's perspective, leadership involves engaging people to do the right things to profit other people.

Utilizing a blended model focused on servant leadership and the creation of a leadership legacy goal, Dr. Michelli borrows from his work with and books about some of the world's greatest leadership cultures such as Starbucks, The Ritz-Carlton Hotel Company, Zappos, Pike Place Fish Market, and UCLA Health System. During the webinar, Dr. Michelli will help participants understand how their influence is shaped by effort and by the scope of leaders they develop. 

Building a Legacy of Service takes participants through a process to define their own personal "Leadership Legacy Statement."

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Features
  • How "world class" service organizations define the emotional connection they want their teams to forge with all stakeholders
  • Strategies for building a commitment to customer-centricity at every level of your organization
  • The role of leadership in defining the "compelling why" of service excellence
  • The importance of crafting a leadership legacy statement, and
  • The mechanisms through which leaders maximize their influence to develop lasting customer-focused businesses.
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